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Information and insights to help you get more from SolarWinds
What Is Knowledge Management in ITSM?
Understand what knowledge management is and how it can benefit your organization.
Action Rules - CEO Opens a Help Desk Ticket
This video will show you how to quickly and easily create an action rule that can help automate processes and workflows.
Configuring Ticket Priority Levels in Web Help Desk
This video will show you how to quickly and easily create an action rule that can help automate processes and workflows.
Data Reporting and Using Advanced Search
Watch how you can use the advanced search function to quickly display detailed data about your tickets, assets, and clients. This video also show how to add a widget to the dashboard.
Simplify Remote Support with SolarWinds Help Desk Essentials Pack
Simplify IT service management (ITSM) with the affordable combo of SolarWinds® Web Help Desk® and Dameware® Remote Support software.
Key New Features of Web Help Desk
This video highlights three key features that customers have been requesting: Request Type Archive, Client Ticket Reporting, and In-Ticket Checklist.
Installing Web Help Desk in FIPS Compatible Cryptography Mode
This video will show you how to install the Web Help Desk® software in FIPS compliance mode and how to configure your environment, such as database and Windows server.
IT Asset Management with Web Help Desk
Watch this video to get an overview of the built-in IT asset management functionality included in the Web Help Desk® software. Asset reporting, integrations, and automation are a few of the topics covered.
IT Change Management with SolarWinds Web Help Desk
Learn how to work with the built-in IT asset management features of the SolarWinds Web Help Desk software. In this video, you will learn how to set up a change request using an automated approval process
Set Up Web Help Desk Permissions
In this video you will learn to administer permissions and rights for tech accounts in Web Help Desk.