SolarWinds Service Desk Features
Be Prepared for Microsoft License Auditing
Make it easier to prepare for a potential Microsoft license audit with automatic software inventory updates.
Benchmarking
Focus on important metrics to continuously improve operations.
Configuration Management Database Software (CMDB)
Get comprehensive visibility into your organization’s technology infrastructure.
Dashboards
Gain more visibility into your service desk with real-time dashboard views.
Employee IT Self-Service Portal
A one stop shop to submit, search for, or connect with an agent.
Enterprise Service Desk
Learn how service desk solutions are typically used in an enterprise environment.
Enterprise Service Management (ESM)
Optimize your digital transformation by adapting service management practices for your evolving work environment
Hardware Inventory Management
Easily understand hardware location, configuration, and usage.
Help Desk Knowledge Base
Provide a consolidated database of articles and solutions for easy reference.
Incident Management Software
Improve IT incident management to make the troubleshooting process more automatic, simpler, and more efficient
Internationalization and Localization
Support for more than 40 languages. Customize by location and view ticketing trends at a global level.
IT Asset Discovery
Automatically update your asset and technology inventory.
IT Asset Lifecycle Management
Manage all assets in your IT landscape and get real-time information about their life-cycle stage.
IT Asset Management (ITAM)
Manage your full IT inventory with comprehensive IT asset management.
IT Change Management
Ensure a more consolidated change execution by aligning your ITIL processes.
IT Risk Detection & Management
With the large amount of technology associated with your organization, security threats can come at you from many different angles.
IT Service Catalog
Provide a comprehensive, user-friendly menu of services for employees.
ITIL Problem Management
Escalate issues through your internal ITIL framework and processes to resolve them quickly.
Procurement Management
Collect your vendors, keep track of all IT purchases and contracts in one place.
Release and Deployment Management
Formalize your ITIL release process to ensure changes are released on schedule.
Service Automation
Automating processes within your service management strategy reduces overhead.
Service Desk Best Practices
Learn best practices for using a service desk solution to optimize and streamline your organization’s processes.
Service Desk Chat
Give your employees the ability to instantly interact with your service desk.
Service Desk Mobile App
Support the organization from our IT app anywhere, on any device.
Service Desk Reporting
Reporting capabilities that allow you to quickly identify areas for continued improvement.
Service Level Management
Establish rules that fulfill your commitment to the business by managing and scaling SLAs.
Software License Management
Gain full visibility and control over software licenses and contracts.
Ticketing Software
Resolve issues faster with an omnichannel IT ticketing solution.
An ITSM solution that understands what it takes to successfully manage your employee services.
Service Desk
- Full ITIL suite (incident, problem, change, release) paired with customizable automation
- Automated asset discovery with integrated CMDB for real-time impact on technology and services
- Powerful service catalog workflow engine and a user-friendly service portal
